Let’s fix it: How to report issues

As part of our Let’s fix it campaign we are asking everyone in the Village to do their part on making sure our Village is as lovely as it can be!

The county and borough councils don’t have the resources anymore to be going around identifying issues, and therefore they rely on the residents to report the issues happening around them. We would like to encourage all residents that when they see an issue that’s need fixing they:

  1. Report it to the council and get a reference number.
  2. Follow up.
  3. If no action was taken or action was insufficient, report it to us!

So how do I report an issue?

In short, any issues related to the roads are dealt by Surrey County Council, the rest of the issues are generally dealt by Epsom and Ewell Borough Council. However the Surrey County Council report it website, will redirect you to the right authority in your Borough if necessary.

You can report any issues  here

Also to make things easier, for the most common issues we have listed them below with links to the corresponding site.

  • Report a pothole here
  • Report a fault with street lighting or signage here
  • Report an issue with trees or vegetation here
  • Report a problem with the pavement here
  • Report a missed bin here
  • Report a fly tip here
  • Report graffiti here

And please remember to get a reference number. Without the reference we cannot help you follow up the issue if it isn’t resolved!